REFUND POLICY

Refund Policy for Online Clearance Outlet (ocouk.com)

At Online Clearance Outlet, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a refund policy in accordance with UK consumer law.

1. Eligibility for Refunds

   • You have the right to cancel your order within 14 days of receiving your goods without giving any reason.

   • The 14-day period begins the day after you receive the goods.

   • This policy applies to all items purchased from ocouk.com, whether delivered or collected from our store.

2. Condition of Returned Goods

   • To be eligible for a refund, the goods must be returned in their original condition, unused, and with all labels and tags attached.

   • The goods must be returned in their original packaging.

   • You are responsible for the cost of returning the goods, unless they are faulty or not as described.

3. Refund Process

   • To initiate a refund, please contact our customer service team at by email at thaiukstyle@gmail.com within 14 days of receiving your order.

   • You will be provided with a returns authorisation number and instructions on how to return your items.

   • Once we receive the returned goods and confirm they meet the necessary conditions, we will process your refund.

   • Refunds will be made using the same payment method used for the original transaction.

   • Please allow up to 14 days from the receipt of the returned goods for the refund to be processed.

4. Exclusions

   • The following items are non-refundable:  Items, such as personalised or perishable goods

   • Goods that are returned damaged, soiled, or in an unsellable condition may not be eligible for a refund.

5. Faulty or Incorrect Goods

   • If you receive faulty or incorrect goods, please contact us immediately at [contact email] or [phone number].

   • We will arrange for the collection of the faulty or incorrect goods at our expense.

   • We will offer you the choice of a replacement or a full refund, including any applicable delivery charges.

6. Statutory Rights

   • This refund policy does not affect your statutory rights under UK consumer law.

   • For more information on your statutory rights, please visit the UK government's website: https://www.gov.uk/consumer-protection-rights.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team at thaiukstyle@gmail.com.